Frequently Asked Questions
How long do I have to enroll in my benefits?
Enrollment elections should be processed in My
HUB as soon as possible but no later than within 60 days after your event. Your elections take effect
the first of the month following your enrollment event once you
make your elections. If you do not enroll within 60 days of your event,
you automatically decline medical, dental, and all other optional
coverage until the next annual open enrollment period.
Do I need to enroll on My HUB if I am not making any benefit
elections?
Yes. This is an important time to review your benefit elections
and make beneficiary designations for company provided life insurance.
I made my enrollment elections. How do I make sure they
were received?
At the conclusion of your enrollment session in My HUB, you
are instructed to Submit your elections. My HUB then prompts you
to print an Election Summary Statement. This is a printed copy
of what you entered and should be kept for your records. If you
did not print the Election Summary Statement, you can go back
in to your enrollment session, select Submit again, and then you
will be given another opportunity to print. You may also wait
at least 48 hours from the time you submitted your elections to
go back into My HUB. Select the Benefits Summary link under My
Benefits. Change the date prompt to your effective date of coverage
to see your 2009 elections. If your event is closed contact the
UPMC Employee Service Center at 1-800-994-2752, option 3, then
option 1.
When will my benefit deductions begin?
Benefit deductions are scheduled to begin during the pay period that
contains the effective date of your coverage. If you process your
benefit elections after your deductions are scheduled to begin
you will have retroactive deductions in upcoming pays.
What is the difference between the UPMC Advantage network
and the UPMC Health Plan network?
The UPMC Health Plan network represents the facilities, general
practice physicians, specialists, and other service providers
that have contractual arrangements with the Health Plan to provide
services to Health Plan participating members. The UPMC Advantage
Network represents the subgroup of Health Plan network facilities
and services owned by or affiliated with UPMC.
I am enrolling for the first time in the UPMC Health Plan.
Do I have to designate a primary care physician (PCP) when I enroll?
To complete your benefit elections on My HUB, you will not need
your PCP number. If you elect the UPMC Advantage HMO coverage,
contact the Health Plan at 1-800-994-2752, option 2, once you
receive your ID cards to identify your PCPs.
What do I need to do to obtain the MyHealth deductible
credit?
Depending on when you enrolled in the UPMC medical benefit, your
requirements to obtain the MyHealth deductible credit
will vary.
Read more about fulfilling
your MyHealth requirements
Can I change my benefits during the year?
No. The IRS limits the changes you can make during the plan year.
There are exceptions for staff experiencing a qualifying event
(for example, birth or adoption of a child, marriage, or divorce).
You must notify the UPMC Employee Service Center as soon as possible but within 60 days
after the qualifying event to have the option to change your applicable
coverage. Refer to the My Benefits section of My HUB for certain
guided life events to initiate notification and make changes online.
When can I change my life insurance beneficiary designations?
You may make adjustments to life insurance beneficiary designations
at any time online in My
HUB. Your enrollment event is an ideal time to review and
update life insurance beneficiary designations as this information
is readily available during the My HUB enrollment session.
I added my spouse or domestic partner to my benefits, do
I need to provide documentation?
Yes. Follow the instructions during your enrollment session to
print the Enrollment Documentation Submission form and supply
the required documentation within 30 days of your enrollment.
I added a child to my benefits for the first time, do
I need to provide documentation?
Staff only need to provide documentation when first enrolling
children for whom they are the legal guardian of or who are over
age 19 and are full-time students
Benefits described may not be applicable to all staff. Some business units have unique benefit programs, certain job classifications may affect benefit eligibility, and contract terms determine benefits for physicians and members of collective bargaining units.
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